Walmart pickup & delivery service in response to COVID-19


Statement from Walmart:

As the coronavirus situation continues to evolve, we know it’s top-of-mind for you. We see it in the items you’re buying and hear it in the conversations we’re having in our stores. Please be assured we’re working as hard as we can to take care of you and your family.

As the situation continues to change, we’re taking action to better serve you.

Associate support
Your health and our associates’ health is our top priority. We’ve asked any associate who feels unwell to stay home, and we’ve set a new policy to support any associate who may be affected by the virus—including paid leave for any associate who needs to self-quarantine.

Store hours & sanitation
We’re taking extra measures to ensure a clean and healthy environment in our stores. We’re dedicating associates in every store to sanitize high-traffic, high-touch areas, like registers and shopping carts.

To better support our associates and serve you, we’ve adjusted our operating hours. As of Sunday, March 15, Walmart stores and Neighborhood Markets have reduced hours to help ensure associates are able to stock the products our customers are looking for and to sanitize the stores. As such, pickup & delivery hours for all stores will be shortened as well. Check the store finder on our site or app to verify your local store’s pickup & delivery hours.

No-contact pickup & delivery
To help protect you and our associates during pickup, you may ask the associate to sign for the order on your behalf. This means you do not have to touch the associate’s keypad to accept your order.

For delivery orders, drivers will practice social distancing when picking up your order at the store. The driver will stay in the car while the pickup associate loads the order into the driver’s vehicle.

In addition, no-contact delivery to your home will be available next week. Through this option, you can authorize the driver to leave the order at your door, and you won’t need to sign on the driver’s phone to accept your order.

Available inventory
We’ve seen a significant increase in demand for products such as paper goods and cleaning supplies. As we work to replenish these items as fast as possible, we’ll limit the quantity that can be ordered to ensure as many customers as possible have access to these items.

When we see items run out at the store, we’ll temporarily remove them from the website to ensure we’re accurately reflecting what is available.

Ordering ahead
To help ensure we can get you the items you ordered, we’ve shortened the time frame you can order ahead to two days (i.e., today and tomorrow). If your nearby Walmart does not have available times to place an order, please continue to check back with us—new time slots open up every morning.

Order delays & cancellations
Due to high demand, our pickup & delivery service may experience order delays, cancellations, or higher wait times during pickup. We’ll stay in contact with you over email, text message, website, and mobile app to alert you of any potential delays or increased wait times at your store.

We ask that you provide your phone number during checkout to ensure that you receive important updates about your order. In addition, we recommend that you use the mobile app to check-in on your way to the store and enter your parking spot number once you arrive. This will help reduce wait times for everyone.

Lastly, please be assured we are actively monitoring the situation with the Centers for Disease Control (CDC) and our Chief Medical Officer, and we will adjust our policies as conditions change. You may learn more about our efforts here.

Please be well and stay safe.

Thank you,