CULLMAN, Ala. – A local man and Fairview High graduate was recently named National Operator of the Year due to the success of the Havoline Xpress Lube business he operates.
Jason and Crystal Berry, of Joppa, currently own two Havoline Xpress Lube businesses–one in Cullman the other located in Hartselle.
Jason Berry explained the process for which he was nominated by a Representative of Chevron in regard to the customer service and presentation of the store he operates.
“Last year, we were nominated for the award, a Chevron rep had to pick two secret shoppers a month to come through our stores and then would grade us after they left the shop,” Berry said. “They did that for six months. We scored in the 90-percentile on the rating of our cleanliness and customer service.”
A humble Berry wasn’t so forthcoming about the big lead their store operation was— the next best operator sat 15-20 points behind Berry’s overall scores.
“I don’t feel deserving, honestly my wife Crystal is the backbone and the one that decorates everything— without her, we would not have received the scores that we did,” Berry said. “The employees and the customers were also a huge part of this success. Officially, we’ve known about this award since September 1.”
Berry initially started ownership with one store location, but over the last year, acquired a second store location.
“We ended up buying a second store location in Cullman during the process,” Berry said. “When we started this journey, I never thought I’d be the owner/operator of one, let alone two stores. Tammy and Gary Sandlin owned the stores for 30 years and they are a Godsend. They’ve helped us so much in the process of all of this.”
He continued, “All the glory goes to God, my family, wife and my employees, and of course, the customers,” Berry said. “Without being blessed by them, none of this would be possible.”
Berry is a 2004 graduate of Fairview High School and a 2013 graduate of Auburn University.
For store locations, hours of operation or service information, please email: hxl9119@gmail.com .
Store locations: Cullman store- 117 2nd Avenue SW in Cullman. Their phone number is 256-739-5888.
Hartselle store- 1202 Highway 31 NW in Hartselle— 256-751-1050.
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